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Learning Alliances  
Released:  3/7/2009 1:12:40 PM  
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Insights for communities of practice, their leaders, and their sponsors


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Kindle edition of Digital Habitats

It has been a while in coming! People have been asking about an e-book version of Digital Habitats since it was published almost 3 years ago! It seems logical, given that technology is a central theme of the book. Especially when it’s been assigned as reading in a class or workshop and people have scruples about using paper.

Now Digital Habitats is now available in a Kindle edition for $9.99:

It turns out that all those tables and pictures that make the book a practical handbook made it take a lot longer to put it in an electronic format. And it took us a while to get to it.

Eventually it will be available on other platforms, but we’re starting with Kindle since free Kindle apps are available on Windows, Mac, iPhone, iPad, BlackBerry, Android and Windows Phone 7!

The electronic version goes with the other resources we’ve provided online, such as:




Writing up what we learn leading the Foundations Workshop

(Cross-posted from CPsquare.)

There’s a steady amount of experimentation that we do in the Foundations of Communities of Practice workshop. Although it’s a workshop, not a community, both share the challenges that come up around experiments, like keeping track of what worked, culling the best stuff, putting the results in a place where you can find them. This post reports on some of our experiments — with community memory practices.

The expansive and emergent conversations that make up our workshop are (almost) as messy as a community, and because we wanted to demonstrate in the workshop how communities deal with these real-life issues, we’ve been experimenting with the idea of “weekly reifications,” showing a range of memory practices that take more or less effort and show different dimensions of “being together” in a community of practice. Here are some that we have tried recently (the “community logic” is on the left, a snapshot is in the middle, and a note about how it is relevant in the workshop is on the right):

A participant or member directory or roster is something that most community platforms provide. Drawing a ring around a group of people is an easy but meaningful way of suggesting group identity: it can show who was present, who involved in a project, conversation, or event. When we put roster information in a “take-away” form, it’s available to participants after the workshop is over. Easy to produce and an important resource.
Looking at a group as if it were a community of practice and wondering what would be helpful to do is a key community development step. Apart from the insights that a social network analysis can generate, there’s something about getting a group to look at itself in a different mirror (or in several alternative mirrors and from different angles). I use the group dynamics in the workshop to illustrate how social structure matters. These graphs take me a bit more effort and skill to produce, but it can generate powerful insights.
A wordle summary is a well-known way of showing what words were important in a conversation. It tends to mark the close of a conversation, so best not to post the wordle in the midst of a conversation you hope will continue. Etienne produces a thematic summary of one of the conversations he has facilitated. The wordle is cheap and easy but nowhere near as interesting as what Etienne writes up.
Often it’s the sub-group conversations that end up having a big impact on a community: making these side-conversations visible and bringing their insights to wider view can be partly automatic and partly deliberate. When participants go off in weeks 4 and 5 to work on projects, Bronwyn makes them visible as groups and highlights the results of their efforts.
Ward Cunningham says, “unfinished is good news for communities.” Scrutinizing a polished text can be a surprisingly refreshing community activity. Having a discussion of about one of his relatively polished essays with Etienne through the comments feature in Google Docs is a refreshing alternative to our standard discussion platform.
As Beverly Trayner-Wenger said years ago about a CPsquare conversation, “The tangents tend to lead back to the main point.” A community’s URL cast-offs, when organized, can be of high value. People who participate in the Foundations Workshop bring a tremendous amount of prior knowledge. Just collecting and organizing the references that come up in conversation is a remarkable resource.

Stay tuned. We make up or borrow new reifications and some fall away depending on participant interest and on the amount of time we have to play with. Each workshop is different.




Watching videos together in a Google Hangout with CPsquare

This is cross-posted from CPsquare.org… My fellow-conspirator Sylvia Currie posted a reflection on her blog, too.

We’ve had a regular series where CPsquare members and friends go on a virtual field trip to observe something about a community of practice, it’s activities, technologies, or challenges. Today Sylvia Currie and I organized something new — a group of CPsquare members watched two videos on YouTube together using Google-Plus. The idea of watching videos together has a lot of potential although G+ Hangouts seemed a bit messy at this point. It’s those small things like not being able to easily control who joins the Hangout that can create confusion. We experience several surprises:

  • It worked perfectly for some: I selected the video, started it for everyone and could pause it at any point. People watching it could enter comments in the chat or talk over the video. But you can only watch videos that are on YouTube, so some of the videos from Pepperdine students that we would have considered for watching were excluded because of where they’d been published.
  • Even with a uniformly experienced group with consistently high bandwidth and technology, there were some puzzling differences in experience. When someone speaks, their image jumps to the center of the screen — but their own screen doesn’t show that! Videos showed up on the main screen for some people but were in a completely other window for some. If you have the “video” tab clicked on it shows a “related videos” message after a video has finished. But people who did not have the video tab clicked on saw the regular behavior: the face of the speaker (or recent speaker), jumps up to the center screen as the discussion proceeds.
  • I take detailed notes in the chat (and encourage others to join me in that practice). Since my keyboard is loud enough to be distracting during a conversation, I keep muting myself and have to un-mute to speak: it’s really clumsy to do that without a keyboard shortcut of some sort.

Bottom line: although there are clumsy things about it, having YouTube play a video for a small group opens up a lot of really cool possibilities.

Here is the agenda that Sylvia Currie and I had come up with:

In your check-in, give your name, location, and briefly describe any prior experiences attempting to get a group to “observe a CoP”?

After watching each video, we took the following questions one at a time:

  • What did we see?
  • Comment on the specific community that’s presented — What does it imply about “communities of practice”?
  • What’s not shown? What’s not visible?
  • As a result of our watching together, what do we see about our own blind spots?

We watched two videos:

Our wrap-up question was: what are some useful and meaningful ways to look at CoPs together?

Here is my list of take-aways:

  • Access matters a lot: we’re not allowed to observe some communities (others may need to observe them on our behalf) or their business is so foreign to us that we can’t even understand what they’re about. The best we can do is get incrementally closer.
  • Active and successful communities frequently have a support structure in the background that is invisible unless you look for it (which you might not do unless you understand something about the community itself).
  • Individual interactions or specific roles are more easily observed than a community as a whole, but it’s that community context that gives meaning to the observable stuff.
  • A community leader or convener or tech steward can see connections or relationships between people or tools that other community members may not be able to see (and that an outsider might not have access to).



Access to a world of practice

How communities of practice give us access to observing, orienting, deciding, and acting in a world of practice.

Happy Corner, where the tailors studied by Jean Lave (2011) worked in the 1970′s, was a remarkable community of practice.  The community provided resources an individual couldn’t afford like sewing machines or cutting tables, real-time help making or verifying calculations, opportunities to groom reputations or gossip, partners for more difficult projects, and enough competition to keep everyone on their toes in an evolving economy.  The apprentices in the community become master tailors and then took on apprentices themselves.  In a world where education steadily narrows down (to teach to the test, in the name of efficiency), there’s a lot we can learn from that tailor’s community: work and community were not separate, work and learning happened in the normal course of the day, without separating work or learning from the larger world.  An important point that Lave makes is that the apprentices were not only learning to sew buttons and cut trousers, they were learning about how the world actually works, about how to collaborate and compete, about who’s who, and about how to make a living in a changing marketplace and world–from a tailor’s point of view.

We all change as we participate in communities of practice.  But our communities also change as we participate in them.  And the world changes as communities evolve.  Participating in communities of practice gives us access to knowledge about sewing buttons (or whatever our practice involves) but also gives us access to meaningful observations, orienting, decisions, and actions in the world of practice.  So when we seek to cultivate or support a community, we need to pay attention to how a community can provide that access to that world.  For that it helps to have formal models of some sort, so we can make sense of, and further enable, learning at individual, community and environmental levels.  (Formal models also help us to not romanticize communities, too.)

In this post I use John Boyd‘s OODA loop model to highlight the strategic role that communities of practice can play in giving us access to and making sense of a rapidly changing environment.  An OODA loop, according to Wikipedia, is “a concept originally applied to the combat operations process, often at the strategic level in military operations (notably in the design of the F16 fighter jet). (It’s interesting that Boyd’s paper on “Destruction and Creation” (1976) describes some community and learning issues very well while using a very mathematical and mechanistic language.)  These days, OODA loops are also applied to understand commercial operations and learning processes.   I’m going to use a religious community to illustrate how an OODA loop model focuses attention on how communities give access to the world of practice and to a fast-changing environment.

Here’s an overview of the OODA model. OODA is an acronym for:

O Observe evolving situation, tempered with implicit filtering
O Orient based on our genetic heritage, cultural traditions, and previous experiences
D Decide on a strategy
A Act in an evolving environment that includes friend & foe

The diagram in the Wikipedia article shows how the OODA loop is all about feedback:

A conversation on one of Jerry Michalski’s Yi-Tan calls got me thinking about OODA loops as a framework for assessing the role that communities can play in providing insights to a changing world.  At the time one of my clients seemed to think of a community they were developing as an information dissemination mechanism instead of as a learning opportunity with strategic value.  I wondered whether an OODA loop model could help.

It seemed obvious to me that an OODA loop would be a handy way of describing feedback processes involved in learning a simple skill, whether alone or in a more social setting.  So let’s lay the ground by looking at different levels of feedback that are possible when someone is learning to ice skate.  (Thanks to Noah Sparks, a student at Pepperdine University, for getting me to think of how ice skaters learn.)

Learning to ice skate is all about feedback and balance: from our inner ear, from the horizon, and from the ice when we fall.  But trying to skate, falling, figuring out which way is up, getting up, trying it all over again, and keeping at it until we know how can leverage feedback on an individual as well as more social levels.
Learning in the company of others speeds things up and makes it a lot more fun.  Learning partnerships spring up at any moment according to our needs. When partnerships persist over time and involve a group of people, we have a community of practice, which harnesses very sophisticated feedback processes. An individual’s feedback loops are enriched when they have access to other people’s practice.
When we look at the world through a community of practice, at adjacent communities, skills, and resources, we realize that a community’s practice itself evolves over time because of feedback from a fast-changing world.  For example, ice skaters have adopted story-lines and costumes from myth-spinners like Disney to add excitement and commercial appeal to their practice.

Instead of counting or mapping nested OODA loops (individual, group, across-groups) la system dynamics, it seems most useful to tease out the most significant feedback layers. In the ice skating example we  get involved in a community of practice when we find that repeating a personal OODA loop in isolation doesn’t work as well as we need.  A community of practice gives us access to other ice skaters who are making relevant observations, orienting themselves, making decisions, and acting. (In fact the term “practice” gathers many iterations of OODA loops for a group of people into an intuitive whole that we can name, reflect upon, possibly identify with, and improve upon over time).

I’m going to use an unusual example, from Putnam and Campbell’s American Grace: How Religion Divides and Unites Us, to illustrate my argument because prayer is usually not seen as 1) a learning activity, 2) something that’s polite to talk about (outside one’s own religious community of practice), and 3) something that’s evolving in response to a changing environment. (Maybe I’ll argue these points in a future blog post.)  In the context of combat strategy it’s the speed and agility of an OODA loop that seems to get the most attention; I suggest that in the context of a community of practice, it’s the reach, diversity and coherent focus of a community that is most important. A vital community of practice can help us perceive and adjust to changing environmental conditions (beyond the challenge of just a single opponent in a combat situation) provided that community leadership attends to the possibilities that this OODA loop analysis will highlight.

In a vignette about Saddleback Church, a “mega-church” in Orange County, California, Putnam and Campbell describe an early morning breakfast at a Coco’s Restaurant (pp. 65-69).  Looking at a breakfast meeting as a community of practice helps us understand what’s going on. Listening to each other’s prayer requests over a sustained period time connects people to their church in an important way.  The vignette makes me think that OODA loops can be as much about compassion and fellowship as about combat.

I’ll focus in more detail on a story within the “Prayer Requests” vignette in American Grace to illustrate the OODA loop elements in a community context:

“Christina Firth, [is] a tall, slender thirty-something with an earnest, sober manner. She also is an attorney, but as she takes her turn to speak, she too alludes to a recent job change. Christina had been a top associate at a major law firm, but says she had become uncomfortable with the demanding hours she had to put in, and the consequent strain on her marriage. Through serious discussions with the members of her small group, she was encouraged to quit her job without any idea of where she would go. She took the “leap of faith,” and shortly thereafter was invited to join a former partner in starting a new venture, which, she says, has turned out to be a perfect fit professionally, as well as allowing her to work half the hours of her previous job.” p 66.

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