Review by: Wendylynn Cooper (Broadview, IL)
Salesperson: Doug Cameron 
Department: Service 

Our reply:
From the entire staff at Infiniti of Lisle, we can't thank you enough for your time and for your feedback about our dealership. We take your comments very seriously and will continue to improve our services for guests like you in the future.

Review by: Jacqueline DiVecchio Tyler (New Lenox, IL)
Salesperson: Doug Cameron 
Department: Service 

The service is outstanding at this dealership.  Everyone is very honest and they make excellent suggestions for concerning how to keep your car performing at its best.  I drive a distance just to come to this dealership, it is awesome and the service personnel are great!!

Review by: Max Azher (Bolingbrook, IL)
Department: Service 

Fast and courtious service

Review by: Steve King (Fox River Grove, IL)
Salesperson: Doug Cameron 
Department: Service 

Steve King of Fox River Grove says he always receives "prompt service" from the Infiniti of Lisle-Naperville Service Center.

Our reply:

Steve,

Thank you for your continued business at our Infiniti of Lisle-Naperville Service Department. We are very happy to hear that Doug Cameron is always able to supply you with prompt, reliable service. Please feel free to recommend our DuPage Dealership to any of your family or friends. Thanks again and Happy/Safe driving till your next visit.

Review by: Ronald c Wegner (Downers Grove, IL)
Salesperson: Doug Cameron 
Department: Service 

Very pleased with guidance provided on what service was needed versus optional -- helped me set priorities for my service selection.

Our reply:

Infiniti of Lisle loves to hear feedback from our guests. We will certainly share your thoughts with our team. We really appreciate you!

Review by: Terri Widder (Carol Stream, IL)
Salesperson: Doug Cameron 
Department: Service 

Extremely fast and efficient service.  Pulled in with unknown problem.  Service was fast and efficient and very effective.  Problem was solved within a matter of minutes.  Thank you so very much.

Our reply:

Terri,

Thank you for your 5 stars of excellence review of our Infiniti of Lisle-Naperville Service Center. Doug Cameron is one of our many highly trained Service Consultants and it is wonderful to hear that with his help you were able to safely get back on the road. Everyone at our DuPage Dealership looks forward to seeing you in the future.

Review by: Amy Voss (Buffalo Grove, IL)
Salesperson: Jeff Walker 
Department: Sales 

Jeff responded to our web inquiry immediately and we made an appointment. He took our trade info in advance and gave us a ballpark price over the phone. He was prompt and efficient and we are pleased with the results.

Our reply:

Amy,

Thank you for your review of our Sales Department at Infiniti of Lisle-Naperville. Jeff Walker is one of our many dedicated Sales Consultants, and we are proud to hear you received such outstanding service from him. Please feel free to recommend our DuPage Dealership to any of your family or friends and remember the Infiniti of Lisle-Naperville Service Department is here to help you with any vehicle servicing needs. Thanks again and we look forward to seeing you again in the future!

Review by: Joey O'Brien (Greenville, SC)
Salesperson: Micah Basarich 
Department: Sales 

Micah was very helpful from the first moment I inquired about the car. He has been very prompt in getting the answers I need and has been a pleasure to work with. I would definitely do business with Micah and Infiniti of Lisle again.

Our reply:

Joey,

Infiniti of Lisle-Naperville is very happy to hear your received such wonderful service from Micah Basarich, our Internet Sales Manager. Everyone at our DuPage Dealership works hard to make sure your experience with us goes beyond your expectations and we thank you for letting us know we accomplished 5 stars of excellence with you. From the entire staff at Infiniti of Lisle-Naperville, we look forward to seeing you again in the future and happy/safe driving till then!

Review by: Mohammad Jibawi (Aurora, IL)
Salesperson: Christian Lafferty 
Department: Service 

Mohammad of Aurora says that the "best customer service I have ever had", was from the Infiniti of Lisle-Naperville Service Center

Our reply:

Mohammad,

Thank you for letting us know that the service you received at Infiniti of Lisle-Naperville was beyond anything you have ever had from any other dealership. We truly appreciate the time you took out of your busy schedule to give Infiniti of Lisle-Naperville a 5 star (excellent) review. Please feel free to recommend our DuPage Dealership to any of your friends or family. Till your next visit the entire staff at Infiniti of Lisle-Naperville wishes you happy and safe driving.

Review by: Van Simios (Naperville, IL)
Salesperson: Doug Cameron 
Department: Service 

Execellent service - staff was courteous and professional. Time was also right on - waited for my car and received in exact time given by service person. Also, my car was washed and left in clean vehicle!

Our reply:

Van,

Here at Infiniti of Lisle-Naperville we are very happy you were so impressed by our Service Center. Please feel free to recommend us to any of your family or friends and we look forward to seeing you at your next visit. Till then happy and safe driving from the entire staff at Infiniti of Lisle-Naperville!

Review by: Janet Torrey (Naperville, IL)
Salesperson: Doug Cameron 
Department: Service 

Janet of Naperville says she received "polite, helpful and great service" at the Infiniti of Lisle-Naperville Service Center with Service Consultant Doug Cameron

Our reply:

Janet,

Infiniti of Lisle-Naperville is happy to hear that you are pleased with our Service Department. We are always here for you, your family, and friends and look forward to seeing you again in the future! Thanks again and happy/safe driving!

 

Review by: Todd Roeder (Aurora, IL)
Salesperson: Doug Cameron 
Department: Service 

Todd says that his experience with the Infiniti of Lisle-Naperville Service Center was "quick with excellent service!"

Our reply:

Todd,

Infiniti of Lisle-Naperville thanks you for the 5 star review of excellence. Please feel free to recommend us to any of your family or friends. We look forward to seeing you again soon at our DuPage Dealership and wish happy and safe driving till then.

Review by: Betty Cervera (Aurora, IL)
Salesperson: Doug Cameron 
Department: Service 

Doug did an excellent job explaining what was done to my vehicle and walking me through the repairs. He took the time rather than rushing me out of the facility. It's good to know that there still are service managers that focus on great customer service.

Great job Doug!

B

Our reply:

Betty,

Thank you for letting us know that your experience with our Infiniti Service Consultant Doug Cameron, was both enjoyable and informative. Making sure you leave Infiniti of Lisle-Naperville with a smile on your face is one of our top priorities, but we also want to assure you that whenever you come back to our Dealership you will receive the same great service. Thanks again for the review and Happy/Safe Driving! 

 

Review by: Ed Quinn (Plainfield, IL)
Salesperson: Doug Cameron 
Department: Service 

I've been coming to Doug for service on my G35 ever since I bought my car and to say I've been pleased is an understatement. Doug is very customer service oriented and has always done the right thing when it comes to service or repairs on my car.

Of all the service people I have dealt with over the years, Doug is the most consistent and the best. The time quotes on service or repairs are always on time , if not early and he always goes the extra mile to make sure I have what I need.

Our reply:

Ed,

Thank you for continuing to service your vehicle with Doug Cameron at Infiniti of Lisle-Naperville. We are pleased to hear you always have a pleasant time at our dealership when working with Doug. We only hire the most experienced service consultants who are proud to know that you have such confidence in their ability and consistency. We look forward to seeing you again in the future and wish you Happy/Safe Driving till your next visit.

Review by: Ramon Aguirre (Atkinson, IL)
Salesperson: Doug Cameron 
Department: Service 

Ramon of Atkinson Illinois says that "all went well" at the Infiniti of Lisle-Naperville Service Center.

Our reply:

Ramon,

Thank you for letting us know that your experience with our DuPage Dealership was a pleasant one. Please let us know in the future how we can make your time with us even more enjoyable. Thanks again for the review and happy/safe driving till your next service with Infiniti of Lisle-Naperville

Review by: Wendi Viola (Lisle, IL)
Salesperson: Christian Lafferty 
Department: Service 

Christian has been a wonderful help when he was in sales with my mom, who bought all her cars through him and we both request Christian when he moved to service. He is honest and helpful with a great personality that keeps us coming back.

Our reply:

Wendy,

It is wonderful to hear that because of Christian Lafferty's exceptional service you and your family keep coming back to Infiniti of Lisle-Naperville. All of our team members are selected for their skill, knowledge and friendliness so it makes us proud to know how much you appreciate their hard work. Thank you for the review and we look forward to seeing you again in the future. Happy and Safe Driving!

Review by: Brenda Ernst (Glen Ellyn, IL)
Salesperson: Doug Cameron 
Department: Service 

Brenda of Glen Ellyn says she "Always has efficient and helpful service" at the Infiniti of Lisle-Naperville Service Center

Our reply:

Brenda,

Thank you for letting us know that you appreciate the level of service at the Infiniti of Lisle-Naperville Service Center. Please feel free to recommend our DuPage Dealership to any of your family or friends. All of our team members look forward to seeing you again in the future and wish you safe driving!

Review by: Brian K. Anderson (Westmont, IL)
Salesperson: Doug Cameron 
Department: Service 

Brian of Westmont says that Infiniti of Lisle-Naperville Service Consultant "Doug, has been very helpful whenever there has been a question or concern."

Our reply:

Brian,

Thank you from the Infiniti of Lisle-Naperville staff for the excellent review. Our Dupage Dealership only hires the most skilled and knowledgeable team members and it is wonderful to hear that you appreciate Doug Cameron's hard work. We look forward to seeing you again in the future and Happy/Safe Driving!

Review by: Mike Glorioso (Aurora, IL)
Salesperson: Doug Cameron 
Department: Service 

Doug did an excellent job on providing information for the purchase of an extended warranty.......scheduled date to coincide with original.

Our reply:

Mike,

Infiniti of Lisle-Naperville is very happy to hear that Doug Cameron was able to provide you with all the information you were looking for. At our DuPage Dealership we only hire the most knowledgeable and skilled employees and we appreciate knowing when they have done an exceptional job. Thank you for visiting the Infiniti of Lisle-Naperville Service Center and we look forward to seeing you again soon. 

Review by: Ron Arnone (Naperville, IL)
Salesperson: Drew Panegasser 
Department: Service 

Never a disappointment when I need service at this store. Drew has excellent skills and is a pleasure to work with.

Our reply:

Ron,

Thank you for your glowing review of our Infiniti of Lisle-Naperville Service Center. Drew Panegasser is one of our many skilled service consultants and we are very happy to hear that your experiences with him have always been enjoyable. Please feel free to recommend us to any of your family or friends and we look foward to seeing you again soon. Happy and Safe Driving!

Review by: Harris Hale (Bolingbrook, IL)
Salesperson: Corey Robinson 
Department: Service 

Service is always very quick and friendly.  I would recommend this service to anyone! Corey is great to deal with every time.

Our reply:

Harris,

Infiniti of Lisle-Naperville is very happy to hear that your experience with Corey Robinson in our Service Center has always been exceptional. Thank you for the "Excellent" 5 star review and we look forward to seeing you again in the future. From everyone at our Du Page Dealership we wish you happy and safe driving!

Review by: Roger Osborne (Schaumburg, IL)
Salesperson: Doug Cameron 
Department: Service 

This dealer has the best service for all of the needs that I have ever had. I have owned many cars over the years and this dealer is the best I have had the pleasure of dealing with. I highly recommend to anyone that purchases a vehicle to, yes, look at the price, but also the years of follow up service that will ensue. I recommend this dealer to all that are searching for a new or preowned vehicle.

Our reply:

Roger,

We here at Infiniti of Lisle-Naperville cannot thank you enough for your exceptional review of our Service Center. It is wonderful to know that we have always fulfulled all your car servicing needs and that you would recommend us to anyone in search of a new vehicle. Once again thank you and we look forward to seeing you again in the future.

 

Review by: Ashley M Smith (Frankfort, IL)
Salesperson: Bob Kozar 
Department: Sales 

Bob Kozar and Jim McColgan are the best in every aspect of customer service and professionalism! This is the 3rd purchase with them in the last 3 months!!! Everyone needs to buy from Infiniti of Lisle!!!! Best experience EVER!!!!

Our reply:

Ashley,

Thank you for giving such a wonderful review to both Bob Kozar and Jim McColgan of our Infiniti of Lisle-Naperville Sales Department. All of our staff works hard to make sure you have an excellent experience every time you come to us and we feel very honored to know that you have given us the opportunity to serve you and your car buying needs on 3 occations to date. We look forward to seeing you again soon and we wish you safe driving till then.

Review by: Edward Primer (Chicago, IL)
Salesperson: Doug Cameron 
Department: Service 

Edward of Chicago says that the Infiniti of Lisle-Naperville Service Center has an "excellent staff and superior customer service!"

Our reply:

Edward,

Thank you for servicing your Infiniti from Infiniti of Lisle. Chicago area Infiniti owners trust the service that they receive at our Du Page county Infiniti location. We wish you happy and safe driving until your next visit. Thanks again!

Review by: Jay Polen (Aurora, IL)
Salesperson: Drew Panegasser 
Department: Service 

Jay Polen of Aurora says that the Infiniti of Lisle-Naperville Service Center is a "Great service dept. They always take great care of me."

Our reply:

Jay,

From the Staff here at Infiniti of Lisle-Naperville we thank you for the time you took out of your day to write our Service Department such an excellent review. We are very happy to hear the you always feel well taken care of at our DuPage Dealership. Please feel free to recommend us to any of your family or friends and we look forward to seeing you again in the future.

 

Review by: Pat A Wicklund (Plainville, IL)
Salesperson: Christian Lafferty 
Department: Service 

Pat of Plainville say she received "very good service" at the Infiniti of Lisle-Naperville Service Center "and I love my car".

Our reply:

Pat,

Thank you taking the time our of your busy schedule to let us know that you liked the service at Infiniti of Lisle-Naperville. Please let us know the next time you come in what we can do for you to make your car servicing go from "very good" to "excellent". Thanks again and Safe Driving this winter!

 

Review by: Angel Flores (Romeoville, IL)
Salesperson: Christian Lafferty 
Department: Service 

Angel Flores of Romeoville says that at the Infiniti of Lisle Service Center "service is great, I am truly satisfied."

Our reply:

Angel,

Thank you for your glowing review on the service you received at Infiniti of Lisle-Naperville. Satisfaction is strived for with all our customers and our staff is happy to hear we were able to accomplish that with you. Please feel free to recommend us to any of your family or friends and we look forward to seeing you again soon!

Review by: Jennifer Hughes (Naperville, IL)
Salesperson: Christian Lafferty 
Department: Service 

Very helpful and courteous! I have always come here for my service. Very dependable. Nice to come without an appt. for an oil change. it's also a nice location for me!